Privacy Policy
Last updated: October 9, 2026
The short version
- We collect your email address and the data you choose to connect, and we use it only to run Relephant for you.
- Your credentials are encrypted and never sent to the AI.
- We don't sell your data, show ads or use tracking or analytics cookies.
- Our service providers are Amazon Web Services, Anthropic and Stripe.
Who we are
Prodscape Inc., a California corporation, runs Relephant and is responsible for your data. Contact: hello@relephant.ai.
What we collect
- Account: your email address, time zone and sign-in records.
- Connected data: metrics, resource lists (names, settings and states) and events we read from the services you connect, and events you send us. We avoid your customers' personal data; for example, we don't store Stripe customer email addresses. Some providers report usage by team member (such as Anthropic or OpenAI); we store those identifiers and mask them when you share a dashboard.
- Credentials: encrypted with AWS Key Management Service and never shown again in full.
- Billing: your credit purchases and usage ledger. Stripe handles card details; we never see full card numbers.
- What you type: prompts and questions, and the dashboards, answers and insights Relephant produces.
- Technical data: your IP address, used briefly for rate limiting and abuse prevention. Our logs don't contain email addresses, prompts or your connected data.
Cookies and browser storage
We use only cookies needed to run the service: a session cookie, a short-lived sign-in cookie and a "signed in" hint the home page reads. Your theme choice is kept in your browser's storage. There are no analytics, advertising or third-party cookies, and no third-party scripts.
How we use data
To run Relephant: syncing your sources, building dashboards, writing insights, answering questions, billing, sending sign-in, invitation and low-balance emails, and keeping the service secure. We don't sell personal data or use it for advertising.
AI processing
When Relephant uses AI, we send Anthropic's API only the data the task needs, such as metric totals, recent events and resource names. Credentials are never sent. Email addresses are replaced with anonymous tokens first.
Service providers
Amazon Web Services (hosting, storage, email and key management, in the United States), Anthropic (AI processing) and Stripe (payments). They process data on our behalf under their terms.
Sharing
People you invite see the dashboard or overview you share with them, including its data. We disclose data if the law requires it.
How long we keep data
Raw events: 90 days. Hourly metrics: 35 days. Daily metrics and insights: 400 days. When you remove a connection, its credentials are deleted at once and its data within a day. When you delete a project, everything in it is erased within 30 days. To delete your account, email us. We keep billing records as long as accounting and tax rules require.
Your rights
You can ask to access, correct, export or delete your personal data by emailing us. If you live in California, the EU or the UK, you have rights under the CCPA or the GDPR; we process data to provide the service you asked for (contract) and to keep it secure (legitimate interests). We don't sell or share personal data for cross-context advertising.
Children
Relephant isn't for anyone under 18.
Changes
We'll post changes here and update the date above, and email you about important ones.